INTERNATIONAL SUPPORT DESK

Managing and checking data backup jobs on a daily basis is a time-consuming process businesses struggle to keep on top of every day.  Mr Backup’s international support desk helps to reduce the time your staff spends checking, troubleshooting, updating and maintaining data backups systems.  Our approach removes the burden of backup on your staff and your dedicated Mr Backup data expert becomes an extension to your IT support team.

All solutions supplied by Mr Backup can include installation, maintenance, upgrades and daily monitoring from a dedicated technician of your data protection solution to ensure your data is safe and can be restored when you need it most.  Data Protection experts are on hand whenever you need them to assist you to restores files to whole systems.

Mr Backup is unique in that you still have full control over your systems and data allowing you to restore files and initiate disaster recovery services and then call on our support desk if you need help.

Backup Job Monitoring

Technicians regularly check you backup jobs to ensure data to protected. 

Setup & Installation

Qualified and experienced technicians will remotely install and setup your backup agents and ensure backup jobs are configured correctly. 

Performance Tuning

Technicians constantly check your backup system health to ensure the most effective and secure way to backup your data. 

Quality Assurance

Our specialized in-house QA team does the review and testing of all the software we build.

Support

How to contact technical support

Business Hours – CALL +27 (0)11 704 7222 
Out of hours Support  –  CALL +27 (0)79 822 4466
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Services

Mr Backup is unique in that you still have full control over your systems and data allowing you to restore files and initiate disaster recovery services and then call on our support desk if you need help.

Services offered from Mr Backup International Support Desk

  • Backup and Data protection planning
  • Advanced backup monitoring system
  • Experts check your backup job errors
  • Daily email reports
  • Backup system installation
  • Troubleshooting backup jobs
  • Data recovery requests
  • Disaster Recovery Assistance

Technical Accreditations

Veeam, Acronis, StorageCraft, Vertias, Synology, Dell, VMware, Microsoft,

Technical Support Call +27 (0)11 704 7222 or 0861STEALTH
Out of hours Support Call +27 (0)79 822 4466
Email isd@mrbackup.biz

Support Desk operational hours:

Business hours 8:00 to 17:00 Monday to Thursday and 8:00 to 16:30 Friday Call +27 (0)11 704 7222

Active Standby hours 17:00 to 19:00 Monday to Thursday and 16:30 to 18:30 Friday Call +27 (0)79 822 4466

Emergency Support, outside working hours / public holidays Call +27 (0)79 822 4466

Times shown are based on South Africa Standard Time UTC+02:00

 LABOUR RATES

“Prices shown in ZAR

Service Price Conditions
Rate – on site / normal hours 400  Per hour, minimum 1/2 hour plus 1/2 hour travel
Rate – on site / after hours 800  Per hour, minimum 1/2 hour plus 1/2 hour travel
Rate – remote assist / normal hours 100  Per fault ticket – per 15 minute slot, double charge after hours
After hours restore charges 1500  Minimum charge in disaster + ADD labour rates after 1 hr
On site / Help desk restore charges 600  Per hours including travel
Rotation drive – unscheduled 300  Per recalled drive, add further R300 if out of hours