Customer Privacy Policy

Mr Backup is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information as a customer of Mr Backup.

We have adopted the GDPR rules in the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

We have also adopted the General Data Protection Regulations (GDPR) for our European clients. This act replaces the Data Protection Directive 1995 and is an important component of EU privacy and human rights law.

1.    What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual.

1.1 Examples of Personal Information (GDPR Article 4.1) we collect include:

  1. Names
  2. Addresses
  • Email addresses
  1. Business name
  2. Phone number

1.2 This Personal Information is obtained in many ways including:

  1. Interviews
  2. Correspondence
  • By telephone
  1. By email
  2. Via our website (www.mrbackup.biz)
  3. From your website
  • From media and publications, from other publicly available sources and;
  • From third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

1.3 Mr Backup acknowledges its obligations as a data controller:

  1. Mr Backup collects the personal data of its employees for internal business purposes and modifies as requested by the employee.
  2. Mr Backup collects the personal data of partners and or customers for business sales, billing and marketing purposes and modifies as requested by customers and partners.
  • For customers, Mr Backup will retain the data for the purposes of business and in the case of an emergency data restore is required by customers and partners.
  1. After the partner or customer has completed or departed from a contract with Mr Backup, the data will be retained for an appropriate period after to ensure all data is transferred. After a fortnight (or a period agreed in writing) from the contract finish date, Mr Backup will permanently delete and destroy the data.
  2. Customer data uploaded to the Mr Backup platform during a free trial (not sign up as a Mr Backup customer) Mr Backup will briefly retain and destroy the data. After a fortnight (or a period agreed in writing) from the contract finish date, Mr Backup will permanently delete and destroy the data.
  3. The legal basis for collecting this data is a contractual obligation stated in our Service Level Agreement and is in the legitimate interest of the data controller.

 

1.4 Mr Backup acknowledges its obligations as a data processor:

  1. Mr Backup implements IT systems or other methods to collect personal data of its customers and prospects.
  2. Mr Backup provides and organises the storage of customer data provided.
  • Mr Backup stores some personal data of its customers for business sales, billing and marketing purposes.
  1. Mr Backup stores some personal data of its customers and prospects for sales and marketing purposes, with simple capacity to opt-out in writing at any time.
  2. The legal basis for collecting this data is a contractual obligation stated in our Service Level Agreement and is in the legitimate interest of the data controller.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

2. Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. This is similarly outlined in the GDPR as personal data under Article 4 (1).

Sensitive or Personal information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.

By consenting to this Privacy Policy, you are giving Mr Backup permission to process your personal data for the purposes identified. Consent is required for Mr Backup to process both types of personal data, but it must be explicitly given. Where we are asking for you for sensitive or personal data Mr Backup will always inform you.

You may withdraw consent at any time in writing, to a Mr Backup representative, the Chief Executive Officer or the Chief Technology Officer – who will liaise with the Data Protection Officer (appointed in compliance with GDPR Articles 37 to 39) to action the request appropriately.

3. Third Parties

Where reasonable and practical to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

  1. For our clients, we store personal data and billing details in third-party software, appropriate for billing and customer communications.
  2. For prospective clients, we retain personal data for contact purposes in a CRM database, which is reviewed and updated (where necessary) every 3 months. Mr Backup will take direct action to opt-out or cease communications when requested in writing by the prospective MSP.

4. Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

5. Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

  1. Mr Backup willingly adheres to destroying personal information appropriately as stated in GDPR regulations.
  2. Mr Backup willingly adheres to the Right to Erasure, or ‘to be forgotten’ as stated in GDPR Article 17 (1), without undue delay.

6.    Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Mr Backup will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

  1. Mr Backup willingly complies with the rights of European data subjects under GDPR Articles 12 through 23 (inclusive).

7. Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

8. Policy Updates

This Policy may change from time to time and a copy is available on our website.

9. Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact our Data Protection Officer or member of the Mr Backup team at: