Managing and checking data backup jobs on a daily basis is a time-consuming process businesses struggle to keep on top of every day. Mr Backup’s international support desk helps to reduce the time your staff spends checking, troubleshooting, updating and maintaining data backups systems. Our approach removes the burden of backup on your staff and your dedicated Mr Backup data expert becomes an extension to your IT support team.
All solutions supplied by Mr Backup can include installation, maintenance, upgrades and daily monitoring from a dedicated technician of your data protection solution to ensure your data is safe and can be restored when you need it most. Data Protection experts are on hand whenever you need them to assist you to restores files to whole systems.
Mr Backup is unique in that you still have full control over your systems and data allowing you to restore files and initiate disaster recovery services and then call on our support desk if you need help.
Services offered from Mr Backup International Support Desk
- Backup and Data protection planning
- Advanced backup monitoring system
- Experts check your backup job errors
- Daily email reports
- Backup system installation
- Troubleshooting backup jobs
- Data recovery requests
- Disaster Recovery Assistance
Veeam, Acronis, StorageCraft, Vertias, Synology, Dell, VMware, Microsoft,
Technical Support Call +27 (0)11 704 7222 or 0861STEALTH
Out of hours Support Call +27 (0)79 822 4466
Support Desk operational hours:
Business hours 8:00 to 17:00 Monday to Thursday and 8:00 to 16:30 Friday Call +27 (0)11 704 7222
Active Standby hours 17:00 to 19:00 Monday to Thursday and 16:30 to 18:30 Friday Call +27 (0)79 822 4466
Emergency Support, outside working hours / public holidays Call +27 (0)79 822 4466
Times shown are based on South Africa Standard Time UTC+02:00